Terms & Conditions

Introduction
Welcome to Mythic Pulls TCG! Please read these Terms and Conditions (“Terms”) carefully before using the https://mythicpullstcg.com website (the “Service”) operated by CardVaultTCG LTD (“us”, “we”, or “our”). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Company Information
Company Name: CardVaultTCG LTD
Website: https://mythicpullstcg.com
Phone Number: +357 96776969
Email Address: sales@mythicpullstcg.com
Reg. Number: HE 473165

Company Description:
Founded in 2025, our company is built by fans, for fans — serving the Trading Card Game (TCG) community with a wide range of sealed products, accessories, and collectibles from today’s most popular franchises. Whether you're diving into competitive play, building your sealed collection, or just starting your journey into TCGs, we’re here to offer a smooth, secure, and reliable shopping experience.

2. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by these terms and provisions. If you do not agree to abide by these terms, please do not use this service.

3. Payment Methods
We accept Visa, Mastercard, and Maestro credit cards. All payments must be made in full at the time of purchase.

4. Refunds and Returns
We understand that collecting and purchasing TCG products is a serious passion, and we strive to deliver all items in excellent condition. Please read our returns policy below:

Change of Mind
We accept returns within five (5) days of receiving your order, but only if the items are still in sealed, original packaging and in resalable condition. Please contact us first before sending anything back. Returns for change of mind will not be accepted beyond this period.

Return Process
To initiate a return, contact us at sales@mythicpullstcg.com with your order number, the reason for return, and photos if applicable. Once approved, items must be sent back securely. Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, you may choose between:

  • A full refund via your original payment method (excluding delivery fees)

  • Store credit valid for 6 months

Defective or Incorrect Items
If you receive an item that is defective or incorrect, please notify us within thirty (30) days. Include your order number, a description of the issue, and images of the item. We will offer:

  • A full refund including delivery costs

  • Store credit

  • A replacement item (subject to stock availability)

Exclusions
We do not accept returns or provide refunds for opened or damaged items caused by misuse or mishandling. No returns are accepted after five (5) days unless the item is defective.

5. Delivery and Shipping
We try our utmost to ensure you receive an excellent delivery service. If something goes wrong, we will try to rectify it, but we do not offer compensation for missed, delayed, or incorrect deliveries.

Delivery may be made by courier, delivery company, or post office depending on the item type, your location, and the selected service. All deliveries require a signature upon receipt.

If a third-party mailbox or collection service is used, we are not responsible for loss or damage after delivery is marked as complete. We will provide a standard proof of delivery.

CardVaultTCG LTD is not responsible for any additional costs incurred by the customer due to lost, delayed, or misrouted parcels.

Charges
Delivery charges are shown at checkout and based on product weight and location. We reserve the right to adjust charges after order placement if errors or area limitations are found. You will be informed before proceeding.

Estimated Delivery Times
Delivery timeframes are estimates only and may vary. The usual estimate is 3–5 working days. If items are temporarily out of stock, we will notify you with an updated estimated delivery date.

Delivery Method
We select the most suitable and economical shipping method based on your order.

Delivery Attempts and Failed Deliveries
We will notify you when your order is dispatched. If the courier cannot deliver due to absence, incorrect address, or failure to collect from a pickup point, the order may be returned to us. In such cases, return and redelivery charges may apply. If the order is cancelled after a failed delivery, delivery costs, return charges, and a 10% restocking fee will be deducted from your refund.

Local (Cyprus) Shipping Rates
All domestic orders are fulfilled by Akis Express and charged a flat €5 rate. It usually takes one working day for the order to arrive at your nearest Akis Express location. Home delivery may vary depending on season. Always keep your tracking number handy. For Akis Express inquiries, call 77771777.

6. Privacy Policy

Data Collection
We collect personal data when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact our support team

Collected information includes your name, email, phone number, shipping/billing address, and payment details.

Use of Data
We use your data to:

  • Process orders and payments

  • Respond to your inquiries

  • Improve our website and services

  • Send promotional offers (only if you opt in)

Third-Party Tools and Sharing
We use the following tools:

  • WooCommerce for order processing

  • Stripe and PayPal for payments

  • ShipStation for shipping coordination

  • Google Analytics for performance tracking

  • Mailchimp for marketing (if subscribed)

We share your information only with third parties directly involved in order fulfillment. We are not liable for their policies.

Data Security
We use SSL encryption and standard security protocols to protect your information.

Data Retention
Your data is stored only as long as necessary for business and legal reasons. Afterward, it is securely deleted or anonymized.

7. Use of Cookies
We use cookies to improve your browsing experience.

Types of Cookies Used:

  • Essential: for core site functionality

  • Performance: to analyze user behavior anonymously

  • Functional: to remember preferences

  • Advertising: to show relevant promotions

You can disable cookies in your browser, but some features may stop working correctly.

8. Modifications to Terms
We may update these Terms at any time. Updates are effective immediately upon posting. Continued use of our website constitutes your agreement to the changes.

9. Contact Us
If you have any questions about these Terms, contact us at:
Phone: +357 96776969
Email: sales@mythicpullstcg.com

10. Limitation of Liability
We are not liable for indirect or consequential damages, including but not limited to:

  • Service interruptions

  • Loss of data or profits

  • Third-party content or products

  • Viruses or technical errors on the website

11. Third-Party Links and Services
We may link to third-party websites or tools. We are not responsible for their content or policies. Use them at your own discretion.

12. Governing Law
These Terms are governed by the laws of the Republic of Cyprus. If any clause is found unenforceable, the rest will remain in effect. These Terms represent the full agreement between you and CardVaultTCG LTD.

13. Severability
If any part of these Terms is deemed invalid, the remaining terms shall remain in force.

14. Entire Agreement
These Terms override any prior agreements regarding use of the Service.

15. Waiver
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such rights.

16. Termination
We reserve the right to terminate access to our Service for any reason, especially in the event of policy violations. Sections on liability, indemnification, and user content will survive termination.

17. Indemnification
You agree to indemnify and hold harmless CardVaultTCG LTD from any claims, damages, or expenses arising from:

  • Your use of the website

  • Your violation of the Terms

  • Any content you submit

18. Disclaimer of Warranties
The Service is provided “as is” without warranties of any kind. We do not guarantee:

  • Continuous, error-free operation

  • That defects will be corrected

  • That the platform is free of viruses

  • That the content will meet your expectations

19. User-Generated Content
By submitting content (reviews, feedback, etc.), you grant us the right to use, display, and reproduce that content. You must own the rights to the content and ensure it does not infringe on third-party rights. We may remove content that violates these Terms.